This Refund & Cancellation Policy explains how users of MyPrepSpot.com, owned by GFAM Mediatech Pvt. Ltd., can cancel services and request refunds. Our goal is to be fair, transparent, and student‑friendly while protecting the interests of library partners and platform sustainability.
1. Scope of This Policy
- Subscription plans for AI and digital features
- Physical seat bookings at partner libraries
- Locker rentals (where applicable)
- Value‑added services (events, workshops, tutoring)
2. Digital Subscriptions (AI Tools & Study Features)
| Refund Window | Policy |
|---|---|
| Within 24 hours of purchase | Full refund, if less than 1 session has been used. |
| After 24 hours or any usage | No refund, unless the service is non‑functional due to system failure. |
| Auto‑renewals | Manage cancellations in your dashboard before renewal. No refunds for auto‑renewed periods. |
3. Study Room Bookings
a) Advance Booking (Prepaid)
| Time Before Start | Refund |
|---|---|
| More than 48 hours | 100% refund |
| 24–48 hours | 50% refund |
| Less than 24 hours | No refund, one‑time reschedule allowed (if partner permits) |
b) Ongoing Monthly Plan Cancellation
- No refund for mid‑month cancellation.
- Seat may be reassigned by partner for remaining days.
- Exceptions may apply for verified medical/emergency reasons.
4. Locker Rentals
Refundable deposit (e.g., ₹200) is returned when locker is vacated and key returned. Refunds processed by the partner via platform or directly.
5. How to Request a Refund
- Email mps.support@g-fam.tech with registered email, order ID, and reason.
- For urgent requests, use Support in your MyPrepSpot dashboard.
- Refunds are processed within 7 working days after verification.
6. Refund Mode
Refunds are credited to the original payment method. If gateway/technical issues occur, we may request alternate bank details.
7. Exceptions
- User removed due to policy violations or misuse.
- Disruptions due to local events or natural calamities.
- Partner library closed temporarily with alternate arrangements provided.
8. Grievances & Escalation
If dissatisfied with a refund decision, escalate to our Grievance Officer at mps.support@g-fam.tech. We aim to resolve within 15 working days.
9. Updates to This Policy
We may modify this policy. Updated versions will be posted on https://www.myprepspot.com with the revised date.